Frequently Asked Questions
Everything you need to know about your HORI gaming gear and orders.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do HORI products come with a manufacturer warranty?
Yes, all authentic HORI products include a 90-day limited warranty that covers manufacturing defects. Please ensure you keep your proof of purchase to facilitate any warranty claims.
How can I check if a controller is compatible with my console?
Compatibility information is listed on each product page under the 'Specifications' section. Most of our peripherals are officially licensed by Sony, Nintendo, or Microsoft for specific hardware generations.
What is your return policy for electronics?
We offer a 30-day return window for items in their original, unopened packaging. If the product has been opened or used, a restocking fee may apply, or the item may only be eligible for exchange if defective.
Where can I download the latest drivers or firmware for my device?
You can download the latest firmware updates and customization software directly from our official global website under the 'Support' or 'Downloads' tab.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.