Returns & Exchanges
At HORI, we stand behind the quality of our gaming peripherals and electronic accessories. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Pack Your Electronics
Securely place the product in its original packaging, including all cables, manuals, and accessories to ensure a smooth processing of your return.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Receive Refund or Exchange
Once our technical team inspects the returned hardware, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing